FAQs

Frequently Asked Questions

Contents

  1. Can you tell me more about mixthemessage.com?
  2. Can you tell me more about your Stickers?
  3. Can you tell me more about your T-Shirts?
  4. Tell me more about Handling & Shipping – including Goods not received.
  5. What payment methods do you accept?
  6. What are the Prices of Products?
  7. What are the Sizes of Products?
  8. How do I look after my T-Shirt?
  9. I’ve got a suggestion and some thoughts.
  10. What are the Terms and Conditions?
  11. I am not happy about something.
  12. How do I contact you?

1. Can you tell me more about mixthemessage.com?

mixthemessage.com was formed from the primordial swamps of the human subconscious, which manifested itself as this website. The subconscious of us all that says ‘I want something different out of life; I don’t want to be told what to do, what to buy and how to feel’.

So what we want to do is get people to not take life so seriously. We want to make people look twice and question whether the mixthemessage.com message is real or not; is it an actual advert, is that a real sign?

We want to spread a smile across the face of the nation and leave a lasting impression; all our Products are truly built to last, so your message will last for you, and others, to admire your work.

2. Can you tell me more about your Stickers?

STICKERS:
All our stickers are truly built to last. They are all suitable for indoor and outdoor use.

You can apply them to almost any surface, including plastics, glass, paper, metals, rubber, ceramics (tiles) and vinyl. We can’t guarantee they will stick to everything you apply them to, but in most circumstances they will stick and stay stuck. All our stickers are very quick and easy to apply, just make sure the surface you apply it to is clean, dry and free from anything loose.
We sell TWO different types of sticker:
Street Sticker – This range of stickers can be stuck almost anywhere, once stuck to a surface they stay stuck, the only way they are coming off is in tiny pieces.
Bumper Sticker – As the name suggests these stickers are primarily for vehicles, i.e. your car / van / lorry etc. You can of course apply them to other places, not just bumpers. This sticker also stays stuck to the surface that it is applied to, but if you want to remove the sticker and reapply it somewhere else then you won’t have any problems doing so.
Note for our ‘Street’ sticker only: When sticking it to a surface, ensure you press the whole of the sticker down onto the surface you are applying it to, paying particular attention to the edges. The more time it has to stick to a surface the stronger it will grip to it. Ensure any air bubbles are smoothed out.

When you receive your ‘street’ sticker in the post, note the following:

1. It will arrive in an air tight Polythene bag. Only take it out of the bag when you are ready to stick it up.

2. Only apply it to a surface you don’t want it removed from.

3. Handle the sticker with care. Be careful not to accidently tear, the material the sticker is printed on is relatively thin (this is what makes it difficult to remove once stuck to a surface).

3. Can you tell me more about your T-Shirts?

All our t-shirts are made from 100% preshrunk Jersey Cotton. They are all unisex in design, and available in the following sizes: small, medium + large (see ‘Sizes‘ page). All t-shirts come in a short sleeve crew neck, with a double stitched collar and bottom hem. As you can see we don’t sell any old rubbish. These are quality t-shirts.

The size of the actual design on the t-shirt is typically around 12.5cm across and 17cm down (5×6.7″) (some t-shirt designs can vary).

At mixthemessage.com we care about ethical issues, which is why we get all our blank t-shirts only from an accredited member of the Fair Labor Association (FLA). This is a non for profit organisation ensuring that factory workers receive a fair wage, for more information go to their website:

http://www.fairlabor.org/

We also care about envrionmental issues, which is why no harmful chemicals or materials are used in the raw materials or manufacturing process of these blank t-shirts.

See section 8 below for details on how to look after your t-shirt.

4. Tell me more about Handling & Shipping – including Goods not received.

For Handling & Shipping, including: ‘Goods not arrived’ / ‘Goods received in error’ and ‘Returns’ see Handling & Shipping

5. What payment methods do you accept?

You can pay by debit and credit cards, bank transfers and PayPal balance. All transactions are made through PayPal’s secure servers, mixthemessage.com doesn’t handle any payment details.

After you have added items to your shopping basket and clicked ‘Check out’ you will be taken to a secure server.

Please note that you don’t have to have a PayPal account in order to be able to make a payment on our site (alternative payment options are located on the lefthand side of the PayPal site which you will be taken to at the end of the order process). You can get more information on PayPal by clicking below:

http://www.paypal.co.uk/uk

6. What are the Prices of Products?

All prices include UK VAT at the current rate (17.5% to end 31st Dec 2010, 20% from 1st Jan 2011).

Please see the table below for prices:

STICKERS:

Size Price – £

UK Pound Sterling

STREET
Medium £2.00
Large £2.50
BUMPER
One size £3.50

T-SHIRTS:

Size Price – £

UK Pound Sterling

All sizes £9.90

7. What are the Sizes of Products?

Please see ‘Sizes‘ for sticker and t-shirt sizes:

8. How do I look after my T-Shirt?

It is recommended that you wash and iron any t-shirts purchased through mixthemessage.com as follows:

Wash your t-shirt at a maximum temperature of 30 degrees Celsius / 85 degrees Farenheit.

Do not use bleach or any substance which has a bleaching agent in it.

Do not tumble dry your t-shirt.

Do not dry clean your t-shirt.

Iron your t-shirt at a medium temperature.

Do not iron directly onto the design. Instead iron on the back of the t-shirt, i.e. so that there are two layers of material between the iron and the design.

Please follow this advice as mixthemessage.com cannot be held responsible for the quality of the T Shirt or the design if this advice is not followed.

9. I’ve got a suggestion and some thoughts.

Got an idea for a design, or a suggested use of where a particular sticker could be stuck, or just want to let your mind ramble a little? then tell us about it:

contact@mixthemessage.com

What do you get for your troubles?

For design suggestions which are turned into designs and sold by mixthemessage.com we will send you 10 stickers, sold on the mixthemessage.com website, of your choosing for free.

Any such suggestions turned into designs and sold on mixthemessage.com will be the legal copyright of mixthemessage.com. By sending us your suggestions for designs you acknowledge this.

We may from time to time use the thoughts that you email us on the mixthemessage.com website. If you don’t want us to do so put this in the email you send.

10. What are the Terms and Conditions?

For our Terms page which includes Terms & Conditions, Privacy Policy & Copyright Notice:

Click here

11. I am not happy about something

We do our very best to please everyone and would never intentionally cause you to be unhappy. However, from time to time things don’t always go to plan: we are all human (most of us) after all. If there is something that you aren’t happy about, then tell us about it:

contact@mixthemessage.com

12. How do I contact you?

Your question not covered in the above FAQ’s. Then tell us about it:

contact@mixthemessage.com

We will endeavour to get back to everyone, but it depends on the nature of the email we receive. For example, you may wish to inform us that you like cheese sandwiches. That is fantastic, and we are interested, but we can’t always show that by emailing everyone back about everything.